Legal access depends on local law
Our Legal position starts with location and eligibility: access depends on local law, and we expect you to use the service only where local law permits. The policy page explains account responsibilities, identity checks, wallet records, privacy requests and the steps we use when access needs
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clarification. A phone verification step is required before account access, so the account details we hold can be matched with the person requesting service. Payment references may show DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity; these labels help us trace a receipt without
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changing the policy terms. If a rule affects your account, contact support before attempting another access route.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.